Baristas
Zarraffa’s Coffee prides itself on serving an individually perfect cup of coffee – every time. One of the secrets to Zarraffa’s Coffee’s great tasting coffee is the Baristas and the intensive training courses each and every one of them must go through in order to move through the ranks at any of the Zarraffa’s Coffee stores.
The Be a Master (BAM) process has been devised for the Zarraffa’s Coffee Baristas as a means of improving and developing their skills and in turn being rewarded and recognised for those skills and abilities.
The following explains what it means to be an Advanced Barista, the process in becoming an Advanced Barista and what to expect when you’re being served by an Advanced Barista.
Click here to view to Zarraffa's Barista Competition
WHAT IT MEANS TO BE AN ADVANCED BARISTA
The key to becoming an Advanced Barista is continually serving an individually perfect cup of coffee – every time!
At Barista level, learning is the key outcome to all training. To become an Advanced Barista, knowledge of what to do is the key. The Advanced Barista takes the next step in their training and experience by gaining an understanding of why they are doing things a certain way. It is almost a natural progression from Barista to Advanced.
The objectives of an Advanced Barista is to –
- Establish a standard of Barista by identifying training needs;
- To provide the Franchisee with a training framework/guide in which to heighten the culture and standard of their store within the system;
- To motivate staff;
- To retain staff;
- To identify the standards expected by Zarraffa’s Coffee and compare them with the minimum criteria reached at Barista level;
- To build the culture of the business for sustained growth into the future;
- To follow standard systems;
- To achieve all this at the store level.
HOW TO BECOME AN ADVANCED BARISTA
At Barista level, knowledge is the foundation on how we do things. To become an Advanced Barista, understanding why we do things the way we do is the key. The Advanced Barista takes the next step in their knowledge and experience by gaining an understanding of why they are doing things a certain way. The Advanced Barista program will challenge the Barista to develop their understanding of Zarraffa’s Coffee, thereby advancing themselves in their role.
There is great incentive behind becoming an Advanced Barista. In order to become a supervisor with Zarraffa’s Coffee, Advanced Barista training must be completed first. Staff interested in progressing through the company will need to complete the BAM process in order to do so. However, as a cultural training program, staff may choose to become an Advanced Barista without wanting to become a supervisor and Zarraffa’s Coffee supports this decision.
Franchisees will encourage staff to complete Advanced training to improve the overall performance of the store, to recognise staff who are achieving at the basic Barista level and to groom staff for progression into advanced roles.
The Advanced Barista process has been described as a natural progression from Barista to Advanced. As such, the Advanced and Master programs are all about ‘time in’. ‘Time in’ is a concept which describes the amount of time expected to be dedicated to the development of the Barista before being awarded the status of Barista, Advanced or Master Barista. The following is the anticipated ‘time in’ for the entire BAM process.
- Barista – 3 months of training to gain a Barista Certificate.
- Advanced Barista – 6 months of experience and training as a Barista before starting the Advanced process.
- Master Barista – 12 months experience and training as an Advanced Barista before starting the Master process.
WHAT YOU CAN EXPECT WHEN BEING SERVED BY AN ADVANCED BARISTA
You will recognise when you are being served by a Zarraffa’s Coffee Advanced Barista by the badge emblazoned on their shirts.
An Advanced Barista will have impeccable customer service with a fresh, polite and friendly manner, a can-do attitude, thorough knowledge of Zarraffa’s Coffee products and of course, the ability to make an individually perfect cup of coffee every time!
So expect the very best when served by an Advanced Barista in store!