Zarraffas Z Card™ Terms & Conditions

1. Introduction
2. Definitions
3. Participation and Membership
4. Earning and Redeeming Zarraffa’s Z$™ Dollars
5. Other Benefits and Special Promotions
6. Errors and Lost or Stolen Membership Cards
7. Termination
8. General Information

Introduction

This document is known as the Zarraffa’s Z Card™ Terms and Conditions.
This document sets out the Terms and Conditions of the Zarraffa’s Z Card™ Program provided by Zarraffa’s Franchising Pty Ltd (“Zarraffa’s Franchising”). These Terms and Conditions are intended to protect you and Zarraffa’s Franchising.
These Terms and Conditions will apply to you (the Member) from the time of sign-up to the Zarraffa’s Z Card™ Program. These Terms and Conditions explain how you can earn Zarraffa’s Z$™ when you make a purchase at any Zarraffa’s Coffee store.
You must read this document carefully before you sign-up to the Zarraffa’s Z Card™ Program. If you do not understand these Terms and Conditions or if you have any questions, please call Zarraffa’s Coffee Administration Team on 07 55 000 800 and they will be happy to help you.

Definitions

“Active Member” is a member who has recorded Zarraffa’s Z$™ activity by at least one purchase in any 6 month consecutive period.
“Application Form” means the Application Form required to be completed by the individual to become a member.
“Base Zarraffa’s Z$™ Rate” means the minimum number of Zarraffa’s Z$™ issued per dollar spent on an Eligible Transaction. This is currently set at 1 (one) Zarraffa’s Z$™ per every $11 (eleven dollars) spent and may vary as advised to you from Zarraffa’s Franchising from time to time.
“Benefits” means the facilities, services, products, discounts, offers, activities and events or arrangements offered or available to Members from time to time.
“Dollar” or “$” means Australian dollars.
“Eligible Transaction” means any purchase of a drink from the “Hot Favourites” and “Cold As” menu items from participating Zarraffa’s Coffee store. This excludes bottled drinks.
“Member” means the person who is a member of the Zarraffa’s Z Card™ Program and whose name is printed on the Zarraffa’s Z Card™.
“Membersip” means membership of the Zarraffa’s Z Card™ Program.
“Zarraffa’s Z$™” means those rewards made available from time to time to the Member by Zarraffa’s Franchising.
“Zarraffa’s Coffee Store” means any Zarraffa’s Coffee store, whether it be a franchise or corporately owned.
“ Zarraffa’s Z Card™” means the Zarraffa’s Z Card™ provided by Zarraffa’s Franchising for use by each Member in relation to the Zarraffa’s Z Card™ Program.
“Zarraffa’s Z Card™ Program” means the loyalty program operated and managed by Zarraffa’s Franchising by which a Member may accrue or redeem Zarraffa’s Z$™ in accordance with these Terms and Conditions.
“Z Update” means a quarterly communication (statement) issued to each Member outlining the Zarraffa’s Z$™ available to be redeemed by that Member.

Participation and Membership

Participation in the Zarraffa’s Z Card™ Program is open only to individuals (including employees of Zarraffa’s Franchising). Participation is offered at the discretion of Zarraffa’s Franchising and Zarraffa’s Franchising has the right to accept or reject any application to participate at its sole discretion.
Membership to the Zarraffa’s Z Card™ Program entails $7.50 administration fee and Membership continues for the term of the Zarraffa’s Z Card™ Program for Active Members.
Membership is limited to one Zarraffa’s Z Card™ per person.
You will be bound by these Terms and Conditions, as amended from time to time, upon signing the Zarraffa’s Z Card™ Application Form. These Terms and Conditions are deemed to have been accepted and will be binding on a Member upon first use of a Zarraffa’s Z Card™ on signing and returning the Application Form, or completing the Application Form online at www.zarraffas.com.
ZARRAFFA’S Z$™ will not be awarded until these Terms and Conditions have become binding on you.
All Members will be assigned a membership number. This number will be used for identification purposes by Zarraffa’s Franchising.
All Members will receive ZARRAFFA’S Z$™ for 1 (one) free drink upon joining, which will be issued to the Member directly on their Zarraffa’s Z Card™ and notification will be made via email, mail or sms.
All Members will receive ZARRAFFA’S Z$™ for 1 (one) free standard tall drink each year on their birthday, which will be issued directly to the Member on their Zarraffa’s Z Card™ and notification will be made via email, mail or sms.
Zarraffa’s Z Card ™ are not debit, credit or charge cards, are not transferable and remain the property of Zarraffa’s Franchising.
Membership may be cancelled/ refused to individuals by Zarraffa’s Franchising at its discretion, if Membership is deemed to be fraudulent or linked to a fraudulent Membership. In this case all ZARRAFFA’S Z$™ will be cancelled.
Zarraffa’s Franchising gives no guarantee that its website or other computer services will be available at all time.
The Zarraffa’s Z Card™ is a reward card only.
A Members Zarraffa’s Z Card™ must be used at least once every 6 months to maintain an active status; otherwise the Membership will be registered inactive until such time as Zarraffa’s Franchising has been notified.

Earning and redeeming ZARRAFFA’S Z$™ Dollars

you earn ZARRAFFA’S Z$™ on each Eligible Transaction; and
you may also earn Bonus ZARRAFFA’S Z$™ on Bonus ZARRAFFA’S Z$™ days or as a result of promotional or incentive programs offered by Zarraffa’s Franchising or the Zarraffa’s Z Card™ Program from time to time.
In order to earn ZARRAFFA’S Z$™, you must present a Zarraffa’s Z Card™ at the point of sale for swiping or scanning, prior to the completion of a transaction.
ZARRAFFA’S Z$™ are calculated and allocated to Members by applying the Base ZARRAFFA’S Z$™ Rate.
ZARRAFFA’S Z$™ are issued to Eligible Transaction purchases only (Hot and Cold Menu Drink items, excluding bottled drinks).
ZARRAFFA’S Z$™ may be redeemed by Members using the formula 1 (one) ZARRAFFA’S Z$™ = $1 (one Australian dollar).
ZARRAFFA’S Z$™ may only be redeemed for “Hot Favourite” and “Cool As” Drink Menu items. ZARRAFFA’S Z$™ are not able to be redeemed for Australian dollars.
ZARRAFFA’S Z$™ can only be redeemed and issued in whole ZARRAFFA’S Z$™ amounts. No change in Australian dollars (or ZARRAFFA’S Z$™) will be given in relation to any part ZARRAFFA’S Z$™ redeemed and ZARRAFFA’S Z$™ will only be earned for the number of whole Australian dollars spent.
When redeeming ZARRAFFA’S Z$™, transactions are limited to one (1) drink per transaction (or redemption).
If the Zarraffa’s Z Card™ is not presented at the point of sale, Zarraffa’s Franchising is not obliged to issue or redeem ZARRAFFA’S Z$™ in relation to that transaction but may do so at its discretion.
ZARRAFFA’S Z$™ will be awarded to your Zarraffa’s Z Card™ account only after transactions have been verified by Zarraffa’s Franchising Administration. This may take up to 30 days. Zarraffa’s Franchising is not liable for any time delay.
ZARRAFFA’S Z$™ and your rights under these Terms and Conditions cannot be sold, transferred or assigned except in accordance with these Terms and Conditions.
ZARRAFFA’S Z$™ are not property and have only a monetary value that is only redeemable for drinks as specified by Zarraffa’s Franchising.
Zarraffa’s Franchising will deduct from your Zarraffa’s Z Card™ any ZARRAFFA’S Z$™ that have been credited to your Zarraffa’s Z Card™ Program account in error and any ZARRAFFA’S Z$™ that relate to an Eligible Transaction which has been cancelled, reversed, or relates to a refund given.
You can see the balance of your Zarraffa’s Z Card™ account free of charge at any time by visiting www.zarraffas.com (after entering login details). Please note that it can take up to 30 days from the date of an Eligible Transaction for the ZARRAFFA’S Z$™ to appear on your Zarraffa’s Z Card™ account balance. Zarraffa’s Franchising is not responsible for any time delay.
ZARRAFFA’S Z$™ are only recognised and available after they are successfully processed to your Zarraffa’s Z Card™ account.
ZARRAFFA’S Z$™ will be deducted if the ZARRAFFA’S Z$™ are deemed by Zarraffa’s Franchising to be earned fraudulently.
ZARRAFFA’S Z$™ can only be earned by individual Members for their own personal purchases.
As a Member any accrued ZARRAFFA’S Z$™ will become inactive by Zarraffa’s Franchising after within 6 months from the date they were allocated to your Zarraffa’s Z Card™ account if the account has no transaction history within this period.
Members may accrue a maximum of 10 ZARRAFFA’S Z$™ at any one time. Once this figure is reached, ZARRAFFA’S Z$™ must be redeem prior to any further ZARRAFFA’S Z$™ being issued.

Other Benefits and Special Promotions

The current features and benefits of the Zarraffa’s Z Card™ are described on the Zarraffa’s Franchising website, which you can access at www.zarraffas.com (which may be changed from time to time at the sole discretion of Zarraffa’s Franchising).
If Zarraffa’s Franchising makes available a special Zarraffa’s Z Card™ promotion, Zarraffa’s Franchising will advertise this, by notice via mail, email, sms, the Zarraffa’s Franchising website (www.zarraffas.com) or in the relevant Zarraffa’s Coffee stores. Terms and Conditions specific to that promotion may include such details relating (but not limited) to:

the eligible purchases;
the period during which an eligible purchase must be made for it to be the subject of the special promotion; and
the length of the relevant special promotion term.

If Zarraffa’s Franchising invites you to a special event, your Zarraffa’s Z Card™ may be required to be presented to gain admittance or discount.
Zarraffa’s Franchising may from time to time permit the redemption of ZARRAFFA’S Z$™ for rewards other than Zarraffa’s Franchising drink purchases (at it’s discretion). Zarraffa’s Franchising will notify you of these rewards, and the terms on which ZARRAFFA’S Z$™ can be redeemed for these rewards, in accordance with these Terms and Conditions.
From time to time Zarraffa’s Franchising may send you offers in conjunction with other loyalty programs operated within Zarraffa’s Coffee stores.
From time to time Zarraffa’s Franchising may send you offers from partners of Zarraffa’s Franchising or Zarraffa’s Coffee stores.

Errors and Lost and Stolen Memberships or Zarraffa’s Z Cards™

Zarraffa’s Franchising may send you a quarterly Z Update. You should check each Z Update carefully and if you think there may be an error you should contact the Zarraffa’s Franchising Administration on 07 55 000 800 or write to: Zarraffa’s Franchising Administration, PO Box 1600, Oxenford QLD 4210 within 60 days of receipt of your Z Update. Zarraffa’s Franchising may require you to confirm in writing, with supporting sales receipts or other evidence, the details of any error you believe may have occurred. Any matter relating to the earning or allocation of ZARRAFFA’S Z$™ or rewards will be resolved at Zarraffa’s Franchising’s sole and absolute discretion.
You must notify the Zarraffa’s Franchising Administration immediately if a Zarraffa’s Z Card™ is lost or stolen. Zarraffa’s Franchising is not liable for any delay in replacing Zarraffa’s Z Cards™ or for any unauthorised use of a Zarraffa’s Z Card™.
Lost or stolen Zarraffa’s Z Cards™ must be reported as soon as possible to the Zarraffa’s Franchising Administration on 07 55 000 800.
If a Zarraffa’s Z Card™ is lost, stolen or misplaced, a replacement Zarraffa’s Z Card™ can be ordered by the Member and all ZARRAFFA’S Z$™ will be transferred. An administration fee of $7.50 including GST applies.

Zarraffa’s Z Card™ Program Changes

Zarraffa’s Franchising reserves the right at all times to make any changes to the Zarraffa’s Z Card™ Terms and Conditions, rewards or Benefits offered at its sole discretion, including but not limited to:

Changes to rules governing:

Progress Summaries
Program Quarters
Base ZARRAFFA’S Z$™ Rate
Expiry of accrued ZARRAFFA’S Z$™
Awarding of ZARRAFFA’S Z$™; or

Changes to Benefits offered.

Zarraffa’s Franchising will give you at least 30 days notice of any material changes (as determined by Zarraffa’s Franchising) to these Terms and Conditions (excluding any changes made under Section 8.1). Zarraffa’s Franchising will give you notice, no later than the day on which the change takes effect, of any other changes to these Terms and Conditions.

Termination and Transfer

Zarraffa’s Franchising reserves the right to suspend or terminate your participation in the Zarraffa’s Z Card™ Program if Zarraffa’s Franchising reasonably believes that:

you have breached these Terms and Conditions; or
a person has engaged or may engage in fraudulent or misleading conduct, or conduct is suspected to be fraudulent, in relation to your Zarraffa’s Z Card™ account or in a claim for allocation of ZARRAFFA’S Z$™ to you; or
you are no longer an Active Member.

Zarraffa’s Franchising may, at its discretion, cancel all or any ZARRAFFA’S Z$™ that have been issued to you if your right to participate in the Zarraffa’s Z Card™ Program is suspended or terminated.
You may terminate your participation in the Zarraffa’s Z Card™ Program at any time by giving Zarraffa’s Franchising written notice. This can be done by writing to: Zarraffa’s Franchising Administration, PO Box 1600, Oxenford, Queensland 4210. On receiving a notice of termination from you, your Zarraffa’s Z Card™ will be recorded on the Zarraffa’s Franchising database as closed. You will cease to earn ZARRAFFA’S Z$™ and your existing allocation of ZARRAFFA’S Z$™ will be cancelled.

General Information

You are solely responsible for any government tax, duty or other charge imposed by law in any country in respect of the Zarraffa’s Z Card™, your participation in the Zarraffa’s Z Card™ Program, any ZARRAFFA’S Z$™ earned, Zarraffa’s Franchising giveaways or vouchers issued or any other transaction within the Zarraffa’s Z Card™.
Any failure or delay by Zarraffa’s Franchising in exercising its rights under these Terms and Conditions does not constitute a waiver of those rights by Zarraffa’s Franchising. Any waiver by Zarraffa’s Franchising must be in writing and signed by an authorised officer of Zarraffa’s Franchising.
Zarraffa’s Franchising reserves the right to terminate the Zarraffa’s Z Card™ Program at any time by giving you at least 30 days prior written notice in which case you will cease to earn ZARRAFFA’S Z$™, your existing allocation of ZARRAFFA’S Z$™ will be cancelled and Zarraffa’s Franchising shall have no further liability to you
Except as provided in any law which cannot lawfully be excluded or modified by agreement, Zarraffa’s Franchising does not accept any liability whatsoever, including for negligent acts and omissions, with respect to:

the breach of any of these Terms and Conditions or any term implied by law (including statute) by any person other than Zarraffa’s Franchising;
ZARRAFFA’S Z$™ or any other reward or Benefit;
any death or injury or consequential loss or damage arising from the supply of a reward;
the loss, theft or destruction of a Zarraffa’s Z Card™ or any other Benefit;
any failure, delay or inability to provide ZARRAFFA’S Z$™, a Zarraffa’s Z Card™ or other Benefit to you caused by circumstances beyond its control, including strikes or industrial disputes, acts of God, flood, weather, war or civil disturbance; and
any other liability, loss or damage incurred or suffered by any Member (or any other person) in connection with the Zarraffa’s Z Card™ Program.

Zarraffa’s Franchising may give you notice:

by advertisement in a newspaper circulating throughout Australia;
by email or sms (to the last known email address or mobile number provided) or via the Zarraffa’s Franchising website (www.zarraffas.com);
in writing; or
in a Z Update.

Where Zarraffa’s Franchising gives you notice by post, you agree that, unless otherwise stated in these Terms and Conditions, the notice is deemed to have been given to you:

on the date of actual receipt of the notice or on the date it would have been delivered in the ordinary course of post, whichever occurs first; and
if it is sent to the last known address Zarraffa’s Franchising has for you in connection with the Zarraffa’s Z Card™

You must advise Zarraffa’s Franchising of any change of name, address, or other details as soon as the change occurs. Zarraffa’s Franchising is not responsible for any failure by you to notify Zarraffa’s Franchising of the change which may result in the loss of ZARRAFFA’S Z$™ or benefits. Written proof acceptable to Zarraffa’s Franchising must be supplied for any change of details. Changes to address can be made directly on the website at www.zarraffas.com or by calling Zarraffa’s Franchising Administration on 07 55 000 800.
These Zarraffa’s Z Card™ Terms and Conditions will be construed according to and governed by the laws of Queensland and the parties submit to the exclusive jurisdiction of the courts in Queensland.

Zarraffa’s Coffee Privacy Notice

The following contains important privacy information for the Zarraffa’s Z Card™. This privacy notice is provided to you by Zarraffa’s Franchising and Zarraffa’s Z Card™ and contains important information regarding the collection, use, disclosure, security and access of your personal information.

Collection

The information we collect includes:

Information provided by you on the Application Form
Transactional information when you shop using your Zarraffa’s Z Card™ such as, but not limited to, the store(s) you shopped at, when you shopped, your purchases and method of payment
Information that we may gain from other sources relevant to the Zarraffa’s Z Card™
Information you may provide from time to time through contact with the Zarraffa’s Coffee Administration or that you provide on the Zarraffa’s Franchising website at www.zarraffas.com. Information regarding your payment preferences in conjunction with your Zarraffa’s Z Card™.

Use and disclosure

To administer your card or Membership and provide you with ZARRAFFA’S Z$™, Zarraffa’s Franchising may disclose your information to Specialist service providers such as, but not limited to: loyalty program administrators, data analysis specialists, statement producers, data mail houses, data processing organisations and specialist call centres.

Where such disclosures are made, your personal information will be protected through confidentiality agreements and other contractual obligations.

Zarraffa’s Franchising may use your information to keep you informed about special promotions, events, product launches and other special offers and discounts, relevant to the program and its Members through various communication channels unless otherwise advised. Zarraffa’s Franchising may also use your information for planning, research, marketing and product and service development.

Aggregated (or de-identified) data may be shared with approved business partners from time to time for analysis and research purposes and in the development of products and services and promotional offers.

For the prevention and detection of fraudulent activity, your information may be shared with law enforcement bodies and as and if required by legislation.
Safeguarding your information

Zarraffa’s Franchising will take all reasonable steps to ensure your personal information is protected from unauthorised access, misuse, modification and disclosure while stored or transmitted by us.

Each Member will be assigned a membership card upon enrolment in the Zarraffa’s Z Card™. This number will be used for security of information and for identifying Members.
Access or Update your personal information

Zarraffa’s Z Card™ Members may access their personal information by visiting the Zarraffa’s Franchising website at www.zarraffas.com or by calling the Zarraffa’s Franchising Administration on 07 55 000 800, or writing to:

Zarraffa’s Franchising
Attn: Zarraffa’s Franchising Privacy,
PO Box 1600,
Oxenford, Queensland 4210.

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Zarraffas Z Card™ Terms & Conditions