Frequently Asked Zarraffas Z Card™ Questions
1. My Zarraffas Z Card™ is lost/stolen. How do I get a new one?
Unfortunately you will have to purchase a new Zarraffas Z Card™ at one of our stores. If you would like to have your details transfered to the new Zarraffas Z Card™ please follow the instructions below;
- Simply pay the $7.50 admin fee to receive your new Zarraffas Z Card™ and receipt
- Complete an issue form application flyer (ask a staff member for one) making sure you tick the box 'Lost/Stolen'
- Give this form back to the store with your receipt, or mail them both to Head Office
- Please allow 21 days, from the time Head Office receive your form, for your details to be trasnferred
2. My Zarraffas Z Card™ is damaged. How do I get a new one?
Click here and follow the prompts
3. I have lost my Zarraffas Z Card™ receipt with the PIN number on it?
Click here and follow the prompts
4. I have an enquiry about my Zarraffas Z Card™ balance?
If you are wanting to check your balance, simply login to the Zarraffa's Z Card™ member section at the top right hand corner of this webapge using your email address and Zarraffa's Z Card™ number. If you have an enquiry about your balance click here to contact us
5. I've moved. How do I update my details?
Simply login to the Zarraffa's Z Card™ member section at the top right hand corner of this webpage using your emial address and Zarraffa's Z Card™ number and click on 'My Account'.
7. What does a Zarraffa's Z Card™ membership entitle me too?
Click here to find out more
8. How do I become a Zarraffa's Z Card™ member?
Click here to find out how