PRIVACY POLICY

The following contains:
Important privacy information for Intellectual Plus Pty Ltd (Trading as Zarraffa's Coffee and Zarraffa's Frachising Pty Ltd) and the Z Card.

This privacy notice is provided to you by Zarraffa’s Franchising and Z Card and contains important information regarding the collection, use, disclosure, security and access of your personal information.
Collection

The information we collect includes:

• Information provided by you on the Application Form
• Transactional information when you shop using your Z Card such as, but not limited to, the store(s) you shopped at, when you shopped, your purchases and method of payment
• Information that we may gain from other sources relevant to the Z Card
• Information you may provide from time to time through contact with the Zarraffa’s Coffee Administration or that you provide on the Zarraffa’s Franchising website at www.zarraffas.com. Information regarding your payment preferences in conjunction with your Z Card.

Use and disclosure
To administer your card or Membership and provide you with Z$, Zarraffa’s Franchising may disclose your information to Specialist service providers such as, but not limited to: loyalty program administrators, data analysis specialists, statement producers, data mail houses, data processing organisations and specialist call centres.

Where such disclosures are made, your personal information will be protected through confidentiality agreements and other contractual obligations.

Zarraffa’s Franchising may use your information to keep you informed about special promotions, events, product launches and other special offers and discounts, relevant to the program and its Members through various communication channels unless otherwise advised. Zarraffa’s Franchising may also use your information for planning, research, marketing and product and service development.

Aggregated (or de-identified) data may be shared with approved business partners from time to time for analysis and research purposes and in the development of products and services and promotional offers.
For the prevention and detection of fraudulent activity, your information may be shared with law enforcement bodies and as and if required by legislation.
Safeguarding your information

Zarraffa’s Franchising will take all reasonable steps to ensure your personal information is protected from unauthorised access, misuse, modification and disclosure while stored or transmitted by us.
Each Member will be assigned a membership card upon enrolment in the Z Card. This number will be used for security of information and for identifying Members.

Access or Update your personal information
Z Card Members may access their personal information by visiting the Zarraffa’s Franchising website at www.zarraffas.com or by calling the Zarraffa’s Franchising Administration on 07 55 000 800, or writing to:

Zarraffa’s Franchising
Attn: Zarraffa’s Franchising Privacy,
PO Box 1600,
Oxenford, Queensland 4210.
Zarraffa’s Coffee reserves the right to charge a nominal fee to cover retrieval costs in the event of a complex and comprehensive request for access.

Further information on your rights can be found on the Australian Privacy Commissioner’s Website (www.privacy.gov.au).